Instead of saying: “You need to get used to these hearing devices,”
try saying “Your ears need time to adapt to these devices.”
Why? Think about the last time someone told you to “get used to it.” Was it a positive circumstance? Likely not. When we say “get used to this” when talking about hearing devices, we are unconsciously presenting these devices as a negative thing by framing them in the same context as everything else you’ve heard that phrase paired with. Further, making the shift from “you” to “your ears” takes the pressure off of the client by placing the responsibility of change from them personally to their peripheral hearing organs. If they are having difficulty adapting, its not due to anything they’ve done, its the fault of the cartilage and nerves that belong to them.
Take it a step further by saying “Your ears need time to break these devices in.”
When you buy a new pair of leather boots or stiff denim jeans, part of “getting used to it” is physical changes to the products themselves. Boots become more flexible and jeans become softer. While we don’t often think about hearing devices changing physically, they certainly do. Receiver wires become more flexible, domes and molds become softer and change shape, and the body’s natural oils will work their way onto the devices to reduce points of friction on ear-tips and casings. Reframing the conversation away from the client themselves towards the devices helps to reduce the emotional load placed on them.